HSBC Group

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. 

We are currently seeking a high calibre professional to join our team as a Sales Officer. 

Principal Responsibilities

About the business  

Do you want to help grow one of Hong Kong’s leading payment services? Established in 1985, EPS is currently a consortium of 20 major banks in Hong Kong, including HSBC and has over 30,000 acceptance locations. As a Sales Officer, you will play a fundamental role in enhancing and cementing our key merchant relationships. 

About you  

We’re looking for a motivated and dedicated person, who collaborates well and can build strong and reliable relationships. We’re interested in who you are as a person and your potential for the future, as well as your skills and experience today. We want to see our people grow and develop, so that we can support you throughout your career journey with HSBC. So, even if some elements of this role are new to you, don’t count yourself out!  

What you’ll be doing  

• Assist to implement and manage sales/ service activities and expand EPS merchant acquiring business in Hong Kong. To maintain EPS position in the market by exploring and sustaining profitable merchant relationship, thus maximizing EPSCO’s profitability
• Achieve EPSCO’s targets for individual and team, including new merchants/terminal acquisition, EPS transaction volume, China Union Pay (CUP) merchant acquisition, Point-of-Sales (POS) terminal penetration against total portfolio, sharing buttons acquired from other banks, joint promotion referrals, minimize merchant/terminal attrition as well as achieving year-on-year merchant income growth.  Assists in executing sales strategies relating to merchant acquiring business to achieve the set objectives
• Maintain frequent contact with merchants to enhance and cement merchant relationship and acquire additional business from existing merchants
• Independently responsible for after-sales follow-up activities and administrative tasks, handling phone-in enquiries. Gather merchant transaction data for the team to prepare proposals and analysis if deems necessary
• Support annual and ad-hoc projects
• Collect information from merchants and customers, report and propose actions to their respective team leaders in order to safeguard market share
• Coordinate with other departments to ensure proper service standard can be maintained
• Provide a professional service to customers by handling verbal and written enquiries and resolving enquiries in an effective and efficient manner

• 1- 3 years working experience, ideally with sales or business development experience
• Experience within financial industry or other retail consumer products will be a plus
• Must speak fluent Cantonese, with a good command of English and Putonghua
• Have a good telephone manner, customer focused mindset with effective communication skill
• Sound problem solving, negotiation, planning and organizing skills
• Ability to work independently and under pressure
• Self-motivated, possesses good interpersonal skills and a good team player
• Microsoft Word, Excel and PowerPoint, internet operating skills and computer security

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.