Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Senior Business Analyst.
Principal responsibilities
Accountable for leading analysis for changes and new features/services that deliver enhancements to insurance capabilities/features.
Involved from initial scoping and discovery analysis, followed by management and documentation of requirements right through to post implementation continuous improvement.
Leadership of detailed analysis to drive out the real business needs; elicit quality requirements based on optimal solutions; design best in
Lead Analysts collaborate with multiple stakeholders and work in agile cross-functional agile teams in Value streams to deliver customer-centric journeys.
Play an important role in contributing to the development of a high performance Analysis discipline discipline through employing and reinforcing best practices such as reuse and supporting and coaching other team members.
Requisitos
- Strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations
- Experience of analysis/requirements management techniques e.g. user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc.
- Experience of leading analysis activities to support the delivery of customer centric insurance products and features
- Working experience with business stakeholders and product managers on product backlogs
- Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g. APIs, Cloud infrastructure, backend systems etc
- Highly developed communication skills, both written and verbal, to explain complex or technical issues. Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- Leadership experience in Agile environments
- Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
- Experience of relevant tools e.g. JIRA, Confluence
- Respectful of different cultures, working with colleagues from across all 5 regions
- Ideally with insurance experience in staff and customers channels
You’ll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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