HSBC Group

Deliver excellence in sales performance and quality

• Consistently meet and exceed sales targets. Instill self-discipline on daily individual sales activities (eg: approaching customers, prospecting, cold calling, conducting presentations, etc.)
• Diligence in helping line manager maintain and develop business relationship with partners and stakeholders to meet the sales deliverables.
• High sales quality standard by adhering to regional sales quality standards and other internal/external requirements (eg: # of training hours to for GI accreditation etc)
• Continuous improvement in the depth and breath of product knowledge and skill sets across product range via various learning aids (eg: coaching, training, e-learning etc)
• Support Team Leaders to run sales campaign/activities and provide feedback to improve process & services

Deliver service quality excellence

• Ensuring all applications submitted for approval are completed to a high standard in all respects and included all appropriate supporting documents and meet the aspired “zero tolerance QaS”
• Handling customers’ complaints (if any) properly and promptly, and within SLA. Ensuring having no operational mistakes that lead to financial loss to customers and the Bank.
• To assist from time to time, information relating to market trends, competitive landscape etc.
• To assist from time to time , mentoring new hires and to share best practices with the team to escalate learning curve and achieving greater team and individual success.

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
• Ensuring strict compliance with government banking regulations
• Timely implementing internal and external audit points together with any issues raised by external regulators
• Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.