Job description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enahce their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities this team a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as a Senior Client Service Manager.
Principal Responsibilities
In this role you will
- Work in the client service team for Direct Custody & Clearing covering clients in Hong Kong with their day-to-day custody enquiries, responsible for independently working with banks and broker dealer institutional clients
- Act as focal point to gather input & update clients with latest market developments and lobby with regulators for the interest of the clients
- The candidate will act as the escalation point to ensure we attain the highest levels of Client Service satisfaction, retention, and reference-ability of the client base
- Function as the focal point of contact leading any upcoming client change, projects by collaborating with the relevant Operations and Product teams to address client needs and provide regular updates to senior management
- Ensure adherence to the client governance and oversight for assigned client base, including client due diligence
- Regular service reviews to measure KPIs & SLAs to identify operational efficiencies in the service model
- Act as the Regional client service manager for Tier 1 banks and broker dealer institutional clients for APAC region. The candidate will be responsible to monitor the service model across locations and act as gatekeeper to ensure operating model alignment across the locations
Requisitos
To be successful you will need
- Solid experience in client management roles with relevant experience in Direct Custody and Clearing or asset servicing related discipline
- Candidate should have excellent communication skills and client facing experience
- Strong operational background across settlements, asset servicing, and treasury / cash operations is preferred
- Ability to understand market regulations and articulate the changes to internal stakeholders and clients
- Experience in managing client change, regulatory and operating model changes in a systemic manner
- Flexibility to adapt to the changing demands of the industry, clients, and internal stakeholders. Able to work in a quick pace environment and manage individual and team priorities effectively
- Proven capacity to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
Opening up a world of opportunity
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.