Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: Enterprise Technology
Principal responsibilities
- Core duty is to oversee operations, ensuring that IT services algin with pre-defined service level agreements (SLAs) and various IT controls.
- Monitor service performance metrics and implement improvement with the support from engineering team.
- To lead incident and problem management best practices, resolving IT issues and minimizing disruptions to maintain service continuity. And implement root cause ayalysis to provent recurring issues.
- Act with key aspect of involving initiative-taking and continuous service improvement, identifying areas for enhancement, and implementing process improvements to enhance service quality, reliability, and stability.
- Utilize best practices and methodologies such as ITIL to manage service process.
- Maintain documentation and records for audit and compliance purpose.
- Act as gate keeper to ensure the change management process is followed by the engineer team when apply production change.
- To control and govern service improvement initiatives for automating any manual repetitive tasks and/or identify any issues to reduce technical debit and overheads.
- To establish and maintain effective relationships with key stakeholders, such as centralized technology teams, departmental-wise service resilience and reliability team, upstream/downstream application teams.
Requisitos
- A Bachelor’s degree or equivalent experience with a major or minor in information technology or related field.
- 5+ years of relevant experience on service management or a similar role.
- Strong knowledge of service management framework such as ITIL.
- Process good understanding on the SDLC management, and the various IT controls spread across the each phase.
- Strong problem-solving and decision-making ability.
- Excellent communication and interpersonal skills
- Ability to work with a degree of autonomy while also being able to work in a collaborative team environment.
- Excellent team player with ability to work under minimal supervision.
- With strong leadership skill for guiding teams and overseeing service operations effectively.
- Good understanding in project management with Agile – Scrum methodology discipline.
- Good command of written and spoken English.
- Able to work under pressure.
HSBCKL/XA*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***