Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Principal responsibilities
• Being the key enabler for the team based on China to manage services for Advisory SVS
• Being the ITSO or delegate to ensure service is compliance with the controls
• Conduct and go through the process like ITSA, DataVisa for new service on boarding
• Help to ensure service stability on production (work with development team, infrastructure team etc. to fix any known issues)
• Ensure the appropriate support model is established, which may include 3rd party providers. ITSO will be responsible for maintaining support groups for the services they own.
• Review and approve (or deny) production change requests relating to their IT Services.
• Ensure Service Continuity plans are maintained and routinely tested
• Ensure Operation Level Agreements (OLAs) are Reviewed
• Ensure problem resolution within agreed timeline
• Compliance to data governance and periodic review in tools
• Understanding the Business Maximum Disruption Time (MDT) and ensure this is reflected in the service Recovery Time Objective (RTO).
• Conduct Disaster Recovery exercise
• Participate in service deployment to production by ensuring that data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements.
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Assist ITID to plan the shared environment by providing updates of critical changes and growth figures.
• Identify, in conjunction with the business, new initiatives that may impact the service. This may include new products, changes to existing products that will increase market traction, new countries that are being targeted.
• Forecast Application Performance
• Proactively monitor the performance of the information using data captured available via APM tools (e.g. AppDynamics, ITRS Geneos). Ensure equivalence for externally hosted services, and reference within the contract.
• Ensure that appropriate KPIs are identified for the service to help understand performance and forecast against these.
• Review and agree business performance requirement by, reviewing business service availability (PLA) hours and accommodate the OLA service hours, reviewing business performance targets PLA targets and adjust OLA targets accordingly.
• Ensure appropriate business system access controls are in place.
• Support China delivery team capability uplift
• Support/participate in department management and strategic initiatives
Requisitos
• Experience as ITSO, production support role or similar where person was looking after live service
• Experience with running meeting with stakeholders in English
• Knowledge of technologies on Network, Java / JVM and SQL, UNIX, Windows, Oracle DB, MQ and Web application servers architecture
• Strong command of English and confident communicator,
• Good decision making and analytical skills,
• Strong team player with good interpersonal skills,
• Desire for continual learning,
• Intensively driven, proactive and delivery focussed
• Must be flexible and open minded - due to the nature of support work, each day is different and workers must be willing to adapt and change to the changing situations,
• Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required.
• Minor 8 years experience in related IT areas.
• Experience in AWS/GCP would be a plus
• Network and security knowledge and certification would be a plus
• ITIL knowledge and certification would be a plus
Nice to have:
• Professional certifications on technical or project management domains
• Experience of Private Banking and investment service is a value added
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***