Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: CTO Data Technology
Principal responsibilities
- Provide 24x7 Leadership and On-call Support: Oversee production services, ensuring high availability and reliability. Act as the escalation point for critical incidents and ensure timely resolution.
- Service Transition and Acceptance: Lead and coordinate implementation activities to ensure a seamless transition from development to production, adhering to service management best practices.
Incident and Problem Management:
- Lead major incident response efforts, minimizing downtime and business impact.
- Join and manage crisis calls, ensuring effective communication with stakeholders.
- Conduct root cause analysis and drive long-term fixes through structured problem management processes.
Performance Monitoring and Optimization:
- Provide SME-level expertise in tools like AppDynamics and Splunk to monitor and enhance application performance.
- Troubleshoot and optimize Java/Sprintboot/Microservices applications deployed on IKP.
Microservices Management:
- Manage on-prem applications and support application migrations, ensuring seamless integration of microservices and REST APIs with platforms like Kubernetes.
- Define and implement automation strategies to improve service delivery and operational efficiency.
- Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to define service management strategies, ensuring alignment with business objectives.
- Team Leadership and Mentorship: Lead and mentor the service management team, providing guidance on best practices in production support & service management.
- Governance and Compliance: Ensure adherence to enterprise security, governance, and regulatory policies, maintaining compliance across all service management activities.Qualifications.
Requisitos
- HSBC Tier0/Tier1 service management experience is a plus.
- Java based application experience is a plus.
- Familiar with staff channel application, eg. MWS, Staff Tablet, etc.
- Familiar with HSBC Mode 2 pipeline is a plus.
- Customer related application experience is a plus.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***