HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. 

Business: CIB - GPS Technology

Principal responsibilities

• The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders and also Change Management activities.
• Sense of escalation for critical incident. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review.
• Be able to extend support during non-office hours and holidays for critical incidents.
• Conduct change review to mitigate any risk before implementation.
• Identify the potential risk and improvement areas and work with project team for enhancement.
• Support on Problem Record review and track for implementation.
• Involve in different internal service reviews or audits with different systems and tools to keep our services/products compliance.

• Knowledge and understanding of IT Infrastructure is essential.
• Knowledge of CDN, IHS/WAS/F5/GSS and desirable Knowledge of Network is preferred.
• At least 8 years' experience work in IT domain.
• Knowledge of AppDynamics, pm2/forever and desirable Knowledge of Network is an advantage.
• Familiarity with Incident / Problem / Change and Release Management procedure is preferable.
• Excellent incident management skills.
• Excellent problem solving and negotiation skills.
• Strong communication skill in English with the ability to work with Global virtual team across multiple regions is a must.
• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***