HSBC Group

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Digital Product Management.

Principal Responsibilities

In this role you will

• Be the product owner, lead the strategic planning and execution of data driven product development, covering OpenAPI initiatives
• Establish the product roadmap that can balance the evolving customer needs, regulatory standard and optimizing the business outcomes.  Develop a cost-efficient and sustainable operating model in running the product
• Work closely with technology & transformation teams to ensure the features are delivered on time and within budget. Be hands-on and remove delivery blockers through taking appropriate actions
• Lead thinking on mobile journey design, ensuring a seamless and best-in-class customer experience; Own, define and monitor OKRs to evaluate product success (user uptake, data adoption, revenue growth, etc.). Proactively propose and take actions that can out-perform the OKRs by constantly improving the solutions, communication plan and business strategies
• Partner with marketing and communication teams to develop go-to-market and commercialisation strategies; Be the thought leader, defining the business use cases riding on OpenAPI initiatives.  Partner with retail product and wealth teams to adopt the use cases
• Together with data scientists and engineers, draw actionable insights from data ecosystem that can benefit the business and improve customer experience
• Maintain a strong product proposition via evaluating customer feedback, analysing market trend and adopting emerging technologies for the product
• Collaborate with risk teams, eg. compliance and legal, to ensure the product and use cases comply with the product governance, data privacy law and related regulatory requirements; Deliver the evolving regulatory requirements and take informed decisions to minimize customer and business impact

To be successful you will need

• Extensive experience in digital product management and equivalent Product Owner roles. Proven track record of leading a product development squad under an agile environment
• Lead thinking on mobile journey design that can drive product uptake and facilitate the commercialisation strategies
• Up-to-date knowledge on industry advancements in OpenAPI and data-led initiatives (including AI) will be an advantage; Experience working in/with wealth and retail products to drive adoption of business use cases is preferred
• Strong understanding of data privacy law and regulatory policies related to mobile banking, Open API/data-led projects is preferred; Excellent communication skill with proven experience leading cross-functional initiatives and influencing senior stakeholders
• Familiar with UX/I design principles, mobile app development cycle, APIs and data analytic tools; Certifications in AI/ML (e.g., Google Cloud AI, AWS ML Specialty) or product management is preferred
• Familiar with Agile/Scrum methodologies and tools (Jira, Confluence); Proficient command of spoken and written English and Chinese

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.