Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Manager - Product Engineering
Principal responsibilities
- Roadmap Ownership: Develop and maintain a strategic roadmap for the Virtual Assistant and Messaging initiatives, ensuring alignment with GPS Service objectives and client needs.
Collaboration: Work closely with the CIB VA/Messaging team to design and implement intelligent solutions that enhance client interactions and support.
Knowledge Governance: Drive a robust knowledge governance strategy to ensure that content is accurate, structured, and optimized for use by the service team. This includes the eventual integration of AI technologies to enhance service delivery.
Adoption and Performance Tracking: Collaborate with service teams to promote the adoption of virtual assistants and messaging channels, track performance metrics, and continuously improve the client experience.
Scalability and Effectiveness: Ensure that virtual assistant and messaging channels evolve as scalable and effective extensions of the GPS service model, enhancing overall client satisfaction.
Stakeholder Engagement: Engage with key stakeholders across the organization to gather feedback, identify opportunities for improvement, and ensure alignment with broader business goals.
- Continuous Improvement: Foster a culture of continuous improvement by analyzing performance data, gathering user feedback, and implementing enhancements to the virtual assistant and messaging solutions.
Requisitos
Bachelor’s degree in Business, Information Technology, or a related field; advanced degree preferred.
Proven experience in product ownership or management, particularly in digital services, virtual assistants, or messaging solutions.
Strong understanding of client service operations and the ability to translate client needs into effective digital solutions.
Experience with knowledge management and governance strategies, particularly in the context of AI integration.
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders.
Strong analytical skills and experience in tracking performance metrics to drive decision-making.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.Excellent data analytical skills
Good in business analysis and data management
Experience in knowledge and data management and must have set governance and strategy around that.
Experience in automation with data solutions will be an added advantage
Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global / regional change initiatives. Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage
A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done.
Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities.
Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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