Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
Principal responsibilities
- Drive collaboration between Service, Product, Digital, Client Connectivity, Operations & Technology on enhancing the experience for clients with well-designed self-service capabilities. Influence investment and design of self-service capabilities to ensure a best-in-class end to end client experience.
- Identify opportunities to enable self-service journeys and oversee the allocation and execution of related tech spend. Be responsible for ensuring that the self-servicing strategy aligns to the overall servicing strategy, and support Service to achieve strategic priorities such as query reduction.
- Lead the related data strategy, including but not limited to tracking self-service usage and identifying trends to enable personalised client experiences and maximise commercialisation opportunities. Drive direct to client commercialisation campaigns promoting the adoption of self-service capabilities that will lead to improved client experiences.
Collaborate and enable quick turn around on new POCs, from a data perspective to dive the overall delivery. This could be services or product.
Support execution and commercialization of the GPS Service Gen AI Roadmap
Requisitos
Excellent data analytical skills.
Good in business analysis and data management
Experience in knowledge and data management and must have set governance and strategy around that.
Experience in automation with data solutions will be an added advantage
Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global / regional change initiatives. Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage
A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done.
Collaborative and inclusive, ability to work well with others to leverage resources available to achieve goals.
Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities.
Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization.
knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes in line with risk aspects and regulatory rules is a plus.
Proven ability in working across multi-disciplinary and culturally diverse work environments.
- Highly motivated & self-driven to ensure successful delivery of complex transformational initiatives.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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