HSBC Group

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In Wealth and Personal Banking , we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the Wealth and Personal Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for Wealth and Personal Banking

Principal Responsibilities:

• The role holder will be required to support the Head of Distribution in leading a team to assess the effectiveness of controls relating to sales channel risks and identifying and raising issues where control gaps lead to material unaddressed risks.
• The jobholder will be responsible for establishing and managing the overall sales channels operation and control of WPB business, that is in providing independent oversight, challenging and advising management, and ensuring the effectiveness, quality and robustness of WPB internal controls in place, with emphasis on all the quality standards, within our WPB Business.
• The role holder is to act as the first line of defence in Distribution channel that is aligned to all control procedures and control requirements.
• The role holder has oversight over all the sales channels internal controls in line with risk appetite and any regulatory and Group Standards / Policy requirements.
• Job Holder will be tasked to sampling checks to be carried out, to provide an additional line of defence for conduct risk. This includes audit findings. Recommendations to be provided where warranted. 
• The jobholder also to proactive analysing, define and providing improvisation in the branch operation best practices, control and prevention measures.

• Tertiary Graduate or Qualified Professional with minimum 10 years’ experience in banking financial industry, with minimum 5 years direct exposure to branch operations and controls management.
• Good understanding and knowledge of operational risks and internal control standards and best practices in operational risk management.
• Knowledge of the audit management and facilitation process and experience in managing audit deliverables will be added advantage.
• Excellent communication and interpersonal skills and able to work effectively across culture.
• Self-starter with attention to details combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
• Proactive with strong problem solving and analytical skills. Ability to work in a pressurised environment and manage continually changing priorities effectively.
• Ability to work in a pressurised environment and manage continually changing priorities effectively.
• Proficient in Microsoft Office (Word, Powerpoint and Excel).

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad