HSBC Group

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Corporate Services plays a key role in managing the Corporate Real Estate and Work Space Environment for the Bank. Corporate Services are involved in project management, branch network development and design, facilities management, environmental and energy monitoring, fixed asset administration as well as being the custodian role of the property/premises expenditure planning for the Bank.

We are currently seeking a high caliber professional to join our team as Senior Portfolio Manager.

The role holder is involved in all aspects of the management of Facilities Management and Security in all Bank facilities in Malaysia and will work interactively with internal colleagues to reach an acceptable and defensible risk assessment on a variety of issues.

Principal responsibilities

Portfolio Manager is responsible for managing the real estate portfolio, covering transactional activity and estates management, combined with with responsibility for all Transaction, Estates and Portfolio Management outsourced suppliers deployed to deliver these services.

The role holder’s key tasks will include the following:

• Management of all portfolio and leased related activities in the country to ensure actions are dealt with in a timely, structured and efficient manner to maximise value for HSBC.
• Pro-active critical date management of all lease related activities, ensuring that our outsourced partners are engaged early in the process to engage with Landlords and third parties to ensure successful delivery of all transactions.
• Management of HSBC’s transaction partners to ensure the management of the portfolio is conducted in-line with HSBC’s objectives and standard operating procedures.
• Close alignment with the Portfolio Strategy team and input into site strategies to ensure both long term operational and financial deliverables are met.
• Direct ownership of all business cases in the country that relate to leasing, selling or purchasing assets. This includes management of the business case template and financial model.
• Evaluation of site strategies, including stay vs go modelling and financial appraisals to determine the optimum solution for HSBC.
• Management of the Portfolio Management AOP in relation to rent, service charge, tax and insurance related costs for all sites in the sub-region.
• Working very closely with other Corporate Services functions to ensure full alignment on all strategic projects in the country. This includes chairing regular project meetings to ensure all stakeholders are fully briefed and aware of actions.
• Serve as key relationship interface and supplier manager at a country level to external strategic partners for Transaction, Portfolio Management and Data Management services.
• Management of portfolio data, its accuracy and completeness, ensuring all changes and updates are submitted in a timely manner in accordance with SOPs
• Ensure all transactions are properly recorded on the Transactions Tracker. Ensure all Due diligence (Sanctions and ABC) are completed in the sub region.
• Engagement with the external supply chain if required, including involvement of any procurement process (if/ when applicable) in relation to Transactions, Estates or Data Management.
• Manage and/or support any Insurance Reinstatement Cost Assessments and annual Asset Valuations, instructing and liaising with the supplier(s) as necessary.
• Provide input to the Portfolio Data Management team on performance and suggested enhancements to technology and reporting platforms (e.g Horizon / Salesforce)
• Countries with outsourced Estate Management Contract (Malaysia);

o   Oversight of all aspects of the Supplier’s performance, reviewing standardised KPI’s and customer satisfaction surveys

o   Understanding of the Supplier’s business, including any major changes in their financial position and customer base

o   Ensure the required local due diligence checks are completed in Country, where not covered at a global or regional level

o   Organise and chair formal review meetings to ensure performance and customer satisfaction is being maintained

o   Responsible for escalation for exceptional non-performance, escalating issues of underperformance, process, or failings of due diligence to protect the bank’s exposure to risk. 

Knowledge, Qualifications & Experience

• Relevant professional qualification in real estate, ideally in a Property or Estates Management discipline.
•  A comprehensive understanding of a broad range of Estate Management and Transaction activities and issues faced by large corporates. 
• Sound understanding of how banks operate, key challenges faced in the operating environment.
• Degree of expertise and knowledge in relation to Supplier or estates management within a real estate context
• Degree of expertise and knowledge in relation to analysis of Supplier businesses including finances and customer base
• Significant experience managing Corporate Service transactions and / or operational portfolios.
• Demonstrated ability to successfully manage multiple real estate related projects with delivery of timely and quality results.
• Demonstrated results in delivering successful risk management and control processes across multiple functions.
• Good understanding of technology platforms available for Estates Management and experience of transformation and deployment.
• Demonstrated results in managing Suppliers
• Demonstrated experience in managing Supplier and stakeholder issues
• Proven ability to prioritise competing demands, and handle ambiguity.

Skills

• Excellent interpersonal and people management skills.
• Strong organisational, planning and project management skills.
• Ability to prepare high level presentations and project summaries for senior executives.
• Strong collaboration and networking abilities to work effectively with colleagues and other departments within the bank
•  Excellent communication skills, verbal and written, with ability to build relationships by communicating, influencing and negotiating effectively
• Role model and advocate for HSBC, acting at all times in a way that complies with the bank’s code of conduct, ethics, and stance on bribery
• Ability to grasp, understand and independently handle new and existing projects and new ideas. 
• Sound business and commercial awareness

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad