HSBC Group

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Transitions Manager

Principal responsibilities

• The Client Change and Onboarding Team is a global team of c200 FTEs supporting all Securities Services (SSv) products, including Funds Services, Global Custody and Direct Custody and Clearing Services and is accountable for the management, delivery, and execution of all client-related programmes in line with strategy and targets.
• The Transitions team is under the Global Client Change and Onboarding function in Securities Services to lead the onboarding for both global custody and fund client. It has global responsibility for client implementations across region & products.
• The Transitions role lead change initiation, design and delivery and are accountable for successful delivery of both Technology and Business Change Programmes and ensuring benefits realisation. They operate at a senior level and engage and influence a wide spectrum of stakeholders and partners across HSBC. The remit area may be market-based, regional or global, and may cross multiple GB/GFs

• The role holder is to take charge of new business onboarding process for cases across the Asia-Pacific region:
• Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including migrations, account openings and entitlements to deliver client desired services.
• Develop and communicate a regular status of all implementations in the relevant region highlighting any potential risk.
• Engage in client discussions and relationship management activities as required to support the various businesses.
• Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned.
• Manage tasks to shorten cycle time and accelerate generation of revenues.
• Lead internal resources across functions (operations, systems, and products management), to complete implementations on time.
• Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review.
• Coordinate transition activities with all internal and external parties and report to clients.
• Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate.
• Provide regular internal and external update regarding that projects that he/she is running.

Management of Risk

• Proactive management of risk leveraging insight and support from across the business in order to translate and communicate this risk in business terms.
• Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

• Extensive knowledge of banking products and operations, especially securities related services including Fund Accounting and Global Custody.
• Change delivery practices including a working knowledge of a range of delivery practices including agile methodology.
• Good awareness of business, regulatory and technology change within investment management is essential.

Experience

• Proven relevant experience preferable with managerial function, ability to challenge coupled with excellent influencing skills across a multitude of internal/external stakeholders.
• Operating in a client led environment or as a third-party administrator.
• Know-your-client (KYC) and due diligence handling experience.
• Strong interpersonal, communication, analytical, creative problem solving, collaborative and influencing skills.
• Excellent written English, excellent oral skills in English and Mandarin.
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning.
• Energetic, result oriented, change agent, with a strong work ethic.
• Self-motivated with the ability to think, and act, independently and able to work under pressure to meet programme deadlines.
• Team player and people motivator; strong people management and development across diverse cultures.
• Must be a self-starter, able to multi-task and be able to prioritise effectively with minimal supervision.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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