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Business Descriptor:

 HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.

 Global Operations (GO) is one of three functions within HSBC Digital Business Services (DBS). GO is responsible to ‘run and deliver customer operations and help to manage change in the bank. Credit Services teams sit within Global Operations, works closely with colleagues from the Commercial Banking (CMB) and Global Banking & Markets (GBM) businesses to support credit applications from thousands of corporate and commercial customers from all over the world.

 In line with the adoption of Global Standards across HSBC, the Credit Services teams are required to verify documents that are submitted with every credit application. Financial Crime Compliance and risk standards mean that RMs and Credit Services work together to scrutinize the application and the proposed use of the funds.

 The process doesn’t conclude once the credit line has been opened by Credit Services colleagues and the customer can begin draw down on the agreed limits. Credit Services will continue to support CMB and GBM teams to monitor the covenants within the credit terms. This means that colleagues in Credit Services will periodically review the contract and financial information to ensure that the customer is continuing to abide by the terms of the credit agreement.

Principal Responsibilities

Ensure efficient functioning of the department with a view to ensuring high quality service to both external and internal customers.

• Ensure the Banks interest are protected by:
• By ensuring compliance with regulatory and internal guidelines
• By ensuring that limit maintenance procedures are robust
• By ensuring that the security documents are updated are in order
• By having effective systems to monitor exceptions of all nature
• By ensuring that customer instructions are complied with so that there no counterclaims and suits
• Ensuring regular interactions are done with all stakeholders & strong relationships are maintained.
• Service level agreements to be agreed and monitored at regular intervals
• Maintain oversight over processes outsourced to Global Service Centers and ensure the service level agreements agreed with Business are met.
• Continually review processes to improve turnaround times and reduce costs and error rates
• Closely interact with the valuers, asset inspectors and lawyers
• Conduct quality checks on the services rendered
• Ensure that goals and measures are set and reviewed periodically
• Impart proper training wherever required
• Ensure prompt submission of returns to across Region, Group & regulators
• Provide need based and time sensitive MIS
• Rollout Regional and Global initiatives
• Interface with external auditors & RBI inspectors
• Ensure compliance of audit recommendations pan-India
• Provide input on the annual operating plan / SUC calculation and work toward meeting the set targets.
• Regularly monitor all controls owned and operated by the team and ensure they are effective at all times. Any self-identified issues are logged as per bank’s policy with a robust action plan to mitigate the same.

• Graduate in any stream
• At least 7/10 years, experience in banking / financial Sector with Credit Admin experience.
• Exposure to corporate banking will be an advantage.
• Knowledge of Group Credit systems, compliance / regulatory requirements and implementation of Group Compliance Policies and procedures.
• A robust working knowledge of core banking and Credit Appraisal system.
• The jobholder must be able to manage work within tight deadlines and ensure that meaningful information analysis is provided without compromising on accuracy.
• Knowledge of local laws / regulations and RBI regulations.
• Good interpersonal skills, verbal and written communication skills.
• Strong skills in MS Office Excel & Power Point required.
• Good team player as the job will require close co-ordination with various stakeholders

Useful Link

Link to Careers Site: Click HERE 

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India