Descripción
This role is responsible for supporting a Service Management function in CIB GTS Technology Mexico and Chile. This involves delivering against the relevant strategy and methodology and supporting adoption of relevant tools and processes.
This role will carry out some or all of the following activities:
- Providing support of the relevant Service Management where can be exist a several number of incidents/issues to solve.
- Collaborate within Business team and DevOps team to solve and deliver collective solutions for each incident
- Provide support across quickly in Incidents utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
Service Management strategies and priorities:
- Promote the adoption of relevant skills to solve issues with Service Management best practice within Technology
- Support peers across Service Management to deliver functional solutions in line with Technology strategy and priorities
- Provide functional support and guidance on operational processes and support the development of core Service Management competencies and skills within the team.
- Working with business Leads and Devops Technology team, providing leadership in driving changes across the Engineering landscape.
Requisitos
- Knowledge in Jira
- Agile framework
- High analytical capacity
- Proactive
- High level of commitment
- Ability to learn new tools
- Working environment with Business team to solve issues, solving issues during working day, sometimes will be necessary give support on weekend.
- Ensure issues are identified, communicated, documented, and solved in a quickly manner possible through to the completion of the successful deployment.
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
We want you to be part of our team! Find out what it's like to work with us.