HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist .

In this role, you will:

• 10 Years of IT experience and 6 to 8 years of experience in software development with significant working experience on ServiceNow application development especially in the ITSM area.
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, ACL’s, deployment, Integration, SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow.
• Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules.
• Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows.

To be successful in this role, you should meet the following requirements: 

• Should have ServiceNow certifications (CSA, CAD, ITSM).
• Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
• End to End experience of ServiceNow based application design and implementation.
• Hands on experience on Service Operations Workspace.
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Experience in support along with development and need to be part of On-call support as per rotation.
• Good to have hand-on experience of UI builder and workspace configuration in ServiceNow along with understanding of OOTB ITSM related workspaces.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India