HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineering

Role Purpose:

To provide production support, ensuring the quality, continuity, and, where appropriate, the resilience of the service, and offering optimal recovery times in the event of any disruption.

Main Activities:

• Provide support in the identification and resolution of all incidents associated with the IT service.
• Review, analyse, investigate, and resolve user requests related to problems they encounter when using the systems/applications.
• Provide support on weekends and holidays according to the needs of the service and the established on-call role within the department.
• Assume new duties as new needs arise within the service.

• Extensive knowledge of AS400, ILE CL, SQL, and IFS.
• Review of COBOL code to identify causes of errors reported in incidents and possible solutions.
• Review of logs to identify causes of errors reported in incidents and possible solutions.
• Interest in investigating, responding to, and resolving incidents.
• Interest in learning new technologies.
• Positive attitude and willingness to take on new roles and work as part of a team.
• Willingness to work in a hybrid environment, according to the needs of the service.
• Clear understanding of English and ability to be understood.

Competencies:

• Proactive
• Strong analytical thinking
• Effective Communication
• High attention to detail
• English

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***