Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as a Specialist Engineering.
Principal Responsibilities
In this role you will:
- Define and deliver solution platforms with tiered service levels whilst adopting Agile methods
- Applying architectural risk management techniques and decision-making principles to ensure that Digital delivery velocity is maintained without compromising architectural integrity
- Design architecture solution design with engineering team
- Responsible for delivery for conversational banking and contact centre
- Contribute to technical strategic roadmaps and position the bank to provide new customer services secured by the latest industry capabilities
- Work with engineers (working in Scrum teams) to implement architected solutions, responding to change and technical discoveries
- Work with business to understand requirements and provide technical subject matter expertise in this area
Work with external vendors to ensure full understanding of their current and future states
Requisitos
To be successful you will need:
- Relevant IT experience, including hands-on experience in leading, architecting, designing and implementing chatbots, exposure to AI/ML (3-5 of those years to be devoted specifically to architecture)
- Should have solution architect experience
- Have experience on conversational banking and contact centre
- Should have in depth understanding and experience of chat bot frameworks available in industry including open-source frameworks
- Knowledge and implementation considerations for web chat , mobile chat and chat through social media channels
- Service architecture - Experience of API and service-based architectures using Websocket, REST APIs, micro-services and utilizing JSON for web or mobile applications
- Understand complex architectures and clearly communicate those architectures at both a technical and executive level. Find areas of agreement, brainstorm solutions, and gain consensus and alignment on solutions
- Experience in delivery and solution design for HK market
Opening up a world of opportunity
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.