HSBC Group

Principal Accountabilities: key activities and decision-making areas

Typical Targets and Measures

Impact on the Business/Function

·       Drive risk remediation for Cyber by addressing evergreening BoW

·       Participate is monthly budget forecast process

·       Manage / support relationships with internal and external stakeholders.

·       Ad hoc / support the senior Project / Programme mangers across all stages of the initiative lifecycle to deliver larger / more complex / high priority Programmes & Projects

·       Drive / support the adoption of HSBC standards and work in alignment with Change framework at all times.

·       Manage / support the development and promotion of the technology portfolio and project management practices.

·       Manage negotiation with relationships with and service agreement monitoring of external suppliers, including technology suppliers.

·       Measures benefits and improvements over the short, medium, and long term, and make recommendations for continues improvement.

·       Translates the required course of action into a clear and realistic vision by delivering operational level solutions and plans.

·       Demonstrates activities are planned and delivered in line with agreed plan and cost.

·       Demonstrates and applies excellent business domain knowledge.

·       Delivers high levels of transparency related to the operational status

·       Report progress, issues, dependencies and risks to steering committees / initiative leadership and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation

Customers / Stakeholders

·       Customer focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. The role will involve interaction with a variety of key stakeholders groups that include Cyber capability owners, SPMs, COO Teams, Finance teams, external suppliers, local support functions.

·       Strengthening stakeholder relationships. Enhances key relationships in global Cybersecurity and local IT. Cultivates strong relationships with organisationally important global and local stakeholders with a tailored approach.

·       Understanding markets and customers. Understands the financial services industry security and threat landscape. Analyses, interprets and communicates developments in the customer's and business segment's local marketplace.

·       Help delivery of projects in line with expectations of the internal customer.

·       Demonstrates sensitivity to the realities and concerns of their stakeholders' situation

·       Analyses and interprets the changing security landscape.

Leadership & Teamwork

·       Actively seeks to engage a diverse group of stakeholders and is open to challenge and is contructive in presenting solutions and ideas to drive forward strategic objectives.

·       Oversee and support the Project team as required.

·       Create a collaboration environment and fosters a collabortive approach to working with all key customers and stakeholders.

·       Proactively leverages knowledge of the HSBC organisation to find solutions to challenges.

·       Takes the initiative and is willing to define plans and actions in the absence of direction. Enthusiastic about learning new topics and understanding industry trends in the space of controls improvements e.g. NIST FSS framework.

·       Demonstrate Leadership across all assigned work and initiatives. Identifying and address areas for continuous improvement.

·       Identifies and builds relationships with key contacts and influencers (internally and externally) in order to enhance business and stakeholder outcomes.

·       Identifies and builds relationships with key contacts and influencers.

·       Translates the required course of action into a clear and realistic vision.

·       Takes full ownership of all work, escalating if required, but demonstrating own ability to navigate and resolve challenges to best of own ability

Operational Effectiveness & Control:

·       Governs risk responsibly. Promotes efficient management of risk placing measures to ensure effective risk mitigation

·       Proactively looks to improve, streamline and enhance operational processes

·       Embeds efficient risk and compliance processes and procedures by thoroughly reviewing all work with the appropriate teams and sponsors before disseminating to a wider group of stakeholders.

·       Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the function.

·       Creates an environment that anticipates risk, ensuring action is taken to quantify and mitigate them.

·       Implements best practice in the way projects are governed and tracked.  

·       Builds plans and budgets which identify value and cost reduction opportunities. 

·       Ensures reconciliation of expenditure against completed work and benefits realisation; recommends how to tackle any variance.