Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).
We are currently seeking a high calibre professional to join our team as a Strategy Lead, Shared Services (12 months short term assignment).
Principal Responsibilities
In this role you will
Own the end-to-end process for executive reporting, including: drafting clear, insightful presentations and papers materials for the Shared Services ExCo, Group OpCo, Board & Leadership forums monitoring programme progress and highlighting key strategic risks and decisions and ensuring alignment with Group Strategy
Support the development and delivery of the Shared Services strategy, aligned with the Bank’s growth ambitions and operational transformation agenda
Lead strategic discovery and design projects focused on simplifying, digitising, and automating key operational journeys
Develop and maintain a scenario modelling capability to support long-term strategic planning, cost optimisation, and resource management
Utilise internal and external benchmarking, market intelligence, and business insights to continuously refine the location strategy
Lead reporting on progress, impact, and risks to ExCo and senior forums
Provide a clear voice and structure in forums with divergent views, balancing short-term tactical delivery with long-term strategic aims
Articulate or translate complex information in a clear, meaningful and structured way to suit audience
Requisitos
To be successful you will need
Experienced strategy consultant or experience from an in-house strategy / chief of staff role (or similar)
Graduate level education, preferably a Master in Finance / Banking / Economics or similar
Strong financial understanding and modelling skills
Understanding of operational banking processes. Strong ability to communicate verbally and in writing with senior stakeholders
Analytical reasoning and excellent problem-solving ability in complex ambiguous situations
Experienced in managing resources. Experienced in working with and senior bank executives (GB/GF CEOs/COO/CIOs)
Experienced in delivering board and executive level materials (presentations and papers)
Familiarity with operational transformation, shared services models, and workforce planning. Excellent MS Office Skills (Excel, PowerPoint, Word)
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.