Job description
Some careers have more impact than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Technology Service Line Management.
Location: Pune
Department Background: CIB - Client Services Tech
The Opportunity:
We are seeking a strategic and technically adept Director of CDD Technology to lead the design, implementation, and ongoing modernization of CDD / KYC Technology. This is a critical role for the Onboarding and KYC Technology leadership team and crucial in ensuring our systems support robust KYC, Anti-Money Laundering, and regulatory processes through scalable, efficient, and innovative technological solutions. CDD Technology is undergoing a major modernization journey towards its Future State Architecture and this role will be accountable for leading the delivery towards the end state architecture. This involves leading a team of c.300 resources globally with a budget of c.$60m annually.
- Leadership: Lead the modernization of bank wide KYC & CDD proposition through delivery of Future State Architecture (FSA) to enable support for Corporates, Institutional, MME, Business Banking and IWPB Clients using strategic KYC technology services across all lines of business.
- Accountability: Accountable for the execution and delivery of innovative, impactful technology solutions and products across CDD Technology. This role is responsible for planning, development and alignment of order books ensuring requirements and business outcomes are met across ‘Change the Bank’ and ‘Run the Bank’.
- Stakeholder Engagement: Work closely with the CIB and iWPB business, providing cutting edge Technology support and enablement to the Businesses’ global strategy and end-to-end services. The role holder represents CDD technology and manages key global and regional stakeholders/relationships.
- Strategy: Ensure CDD Technology OKRs are achieved, as well as supporting wider department OKRs and metrics. Including but not limited to engineering best practices, service resiliency, estate simplification, talent and wellbeing initiatives, innovation, application demise and emerging technology such as AI at scale.
- · Budget and Spend: Global accountability for CDD technology spend and headcount. Responsible for providing transparency on the total technology cost and influence technology cost drivers. Manage interlock funding cross line of business as key Value Stream enabler.
Requisitos
What you will need to succeed in the role:
- Financial Services experience: A strategic leader with deep knowledge of the financial services industry and global marketplace.
- Leadership Breadth: Consistently demonstrates cross-functional experience with a perspective on regional and business activities. Requires very strong abilities in critical thinking, creativity, and innovation in developing new concepts, theories, and products to address complex and strategic issues
- Delivery of Complex Change: Has consistently demonstrated the successful management and delivery of complex transformational change both regionally and globally
- Operational Resilience: Has shown strong ability to adapt and operate through disruptive change. Agile critical thinker able to lead through change at pace and with resilience.
- Effective leadership and management: Proven record of making sound judgments, effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under his/her supervision; and working ethically and with integrity. Proven record of effective management, including planning and decision-making, identifying priorities and bringing projects to successful completion in a timely manner; and maintaining a focus on high standards.
- People leader: Strong interpersonal skills – ability to work across organizations at all levels. Extensive experience in building and growing a high performing diverse team.
- Future focus: Hands-on experience across multiple complex domains and technology stacks. Extensive experience and understanding of API technologies. Emerging technologies, e.g., AI at scale.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
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