Job description
Transaction Services Analyst Support - 0000LSRV – Algerian Nationals Only
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In this role, you will:
• Maintain and improve the delivery of “world class” customer service by working as directed by management to ensure that all work is processed within PLA
• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
• To be aware of the nature of our customers business and FCC requirements and alert any unusual transactions, to Line Management
• Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
• Ensure a high degree of accuracy to minimise operational risk
• Work productively and professionally.
• Demonstrate ways to improve customer service and increase productivity
• To develop oneself by expanding job and industry knowledge by ensuring
• all mandatory training and e learning (Coastline) is completed within timescales
• Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.
• To identify best practice opportunities within the team
• To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
• To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
Requisitos
To be successful in the role, you should meet the following requirements:
• Good International Trade experience and background required, working knowledge of ICC Publications such as UCP/ISBP/ ICC OPINIONS / URR/ URC as applicable to their role
• Awareness of the trade facilities and customer trade cycles
• Good knowledge of the systems/ applications used in Trade processing.
• Strong interpersonal skills
• Excellent English (written and verbal) communication skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.