Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Vice President, Direct Sales Operations.
Principal Responsibilities
- Ensure day-to-day mid-office operations run smoothly, providing support to the sales processes across all Customer Acquisition and Direct Sales channels, namely Mortgage Sales & Retention, EBS and Business Development, Customer Onboarding and Third-party sales channel
- Managing sales database, delivering sales management information for Customer Acquisition and Direct Sales for purpose of sales performance & management reporting and internal analytics
- Acting as the key liaison for channel operations with all other departments across WPB
- Collaborate closely with all channels in driving continuous improvements in efficiencies, cost management and eliminating duplications across channel, in conjunction with Business Assurance, 1st and 2nd LODs
- Leading the drive for process innovation
- Driving strategic projects such as straight through processing and service re-engineering with a focus on End-to-End optimization and customer service improvement
- Facilitate towards improving the quality of service provided to customers with the aim of maximizing satisfaction & minimalizing complaints, measured by NPS
- Planning resources within Direct Sales Operations enabling expertise to be leveraged and optimally utilized, while driving continuous quality improvement and service excellence culture
- Ensuring effective management of staff development and performance by driving on-going career development and training plans to improve staff knowledge and motivation, optimizing redeployment capabilities for future operational requirements
Requisitos
- Bachelor’s degree or over 5 years of relevant retail banking experience
- Possess sound and proven track records in term of managing an effective Operations team
- To have forward-mindset to drive improvements in anticipation of market or regulatory related changes
- Strong business development and negotiation skills
- Knowledge and experience in banking and financial markets will be beneficial
- Ability to manage multiple tasks and demonstrate analytical and documentation skills
- Ability to work with minimal supervision
- Team management experience
- A high level of drive to excel and thrive in a diverse environment
- Outgoing disposition and excellent communication and interpersonal skills
- Strong leadership skills and motivational
- Ability to partner with internal and/or external stakeholders
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.