HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President, ETF Operations

Business: Intl Wealth & Premier Banking

Principal responsibilities

• Reporting to the Head of ETF Operations based in London, the role holder will lead the India ETF Operations team on a day-to-day basis, work collaboratively on the execution of operations plans and contribute to the overall strategic direction of the ETF business to ensure the successful development and implementation of new products and processes.  
• The role will also involve liaison with various teams across Asset Management, the Management Company and service providers in the support of new fund launches, exchange listings and on day-to-day operational matters, providing specialist ETF operations input, advice and guidance.
• The role holder may also be required to work on non-routine tasks and projects within the team’s areas of specialization and responsibility which will be agreed from time to time with the onshore Head of ETF Operations.
• The role would therefore suit a candidate with prior People and Project Management experience, as well as exposure to Exchange Traded Products and Fund Issuance Operations, Fund Accounting or Transfer Agency experience.
• Lead the India ETF Operations team, oversee the daily operational activities, and manage the end-to-end operating model to support the overall business proposition.
• Provide operational expertise on new products and new product features, working closely with the Head of ETF Operations to analyze, challenge and provide solutions.
• Identify opportunities for enhancement in process and service delivery capabilities and implement new processes and controls, as appropriate, to support business growth. This will be done in line with the overall strategy for the Funds and in collaboration with the onshore ETF Operations team and the Management Company to ensure that the service providers are part of this process.
• Bring structure and order to undefined problems and/or large-scale issues using systemic thinking and creativity in devising solution options.
• Ensure appropriate reporting and escalation of errors and issues.
• Develop and sustain awareness of the Operational Risk scenarios associated with the role and act in a manner that takes account of operational risk considerations, ensuring regulatory and internal audit standards are achieved at all times.
• Develop and manage relationships with external service providers and internal stakeholders.
• Participate in regular service reviews performed on Fund service providers.
• Monitor and log queries and complaints, including trend analysis and KPIs

• Current and practical knowledge of the Funds business, specifically ETFs.
• A demonstrable and proven track record of providing operational support to an ETF platform and working within an ETF operating model
• Equally comfortable working individually in a self-directed mode or within a team
• Vocal in challenging BAU operating models and recommending innovative product improvements
• Self-starter with strong initiative to produce and to deliver in an active team environment. Proven ability to prioritize, multi-task, and manage the details within a fast-paced environment
• Proven and strong project management, analytical, problem solving, verbal and written skills
• A proven team player with the ability to work in teams distributed across the globe and influence across multi teams.
• Ability to communicate clearly and accurately with both internal and external stakeholders
• Ability to manage relationships with external vendors
• Ability to move initiatives forward in a cross-functional and matrixed operations organizational model
• Improvement mindset. Proven core behaviour and values including leadership, teamwork, focus, drive and determination. People management skills
• Intercultural competence
• Additional skills (good to have)- Post Graduate Degree in Finance.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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