Job Advert Details
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
Principal Responsibilities:
- Assist manager in maintaining a smooth, effective and efficient daily operations of the department
- Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims
- Handle enquiries and provide services to customers at service counter and hotline
- Assist timely filing to regulators
- Manage projects and initiatives, ensuring timely completion and alignment with company goals.
- Communicate project status and updates to stakeholders regularly
- Ensure timely delivery of quality services by meeting departmental benchmarks
- Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
- Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly
Information
- University degree holder
- Minimum 5 years of working experience in financial institutions and customer service related areas
- Solid knowledge in insurance products
- Effective analytical and problem solving skills
- Excellent communications and interpersonal skills
- Fluent in English, Cantonese and Mandarin
- Computer-literacy
- Self-motivated and able to work independently