HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Delivery Manager - ASP CMB COO OFFSHORE TEAM - CH.

Principal responsibilities

• Lead stakeholder engagement to comprehend their digital and automation needs, integrating Agile methodologies and DevOps practices to guarantee efficient project delivery.
• Oversee opportunity assessments and Proof of Concept for new use cases, ensuring alignment with HSBC governance.
• Convert business requirements into future state processes and high-level solution designs, leveraging advanced business analysis skills. Ensure all documentations are in compliance with HSBC governance.
• Develop and present digital project business cases, utilizing Agile project management delivery techniques to ensure timely and effective results. Represent the project and solution design in governance meetings with the support of the Digital & Automation Delivery Manager.
• Manage the implementation of end-to-end digital and automation solutions with Power Platform capabilities, such as Power Apps, Power Automate/ Power Automate Desktop, Power BI, etc., using Agile and DevOps principles to ensure continuous integration and delivery.
• Oversee the approval process in accordance with HSBC standards, utilizing Agile methodologies to streamline the process.
• Conduct code reviews in accordance with design principles and best practices, utilizing DevOps practices to ensure continuous improvement and quality.
• Lead in providing training to our teams in Agile methodologies and principles to ensure a flexible and adaptive team, fostering a culture of continuous learning and improvement.

General

• Proven successful track record in a project management role, preferably within the digital delivery pod.
• Demonstrated ability to problem solve, clearly articulate project requirements, and implement and drive delivery from inception to completion.
• Excellent interpersonal skills and comfortable dealing with complex stakeholder groups. Must be able to present technical details to a non-technical audience effectively.
• Strong ability to communicate effectively and with sufficient gravitas and prominence to influence key stakeholders at all levels of the organization.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously, ensuring efficiency and effectiveness.
• Ability to work independently with limited supervision, demonstrating a high level of initiative and self-motivation.
• Fast learner with the ability to quickly adapt to complex environments and stakeholder groups.
• Strong written and verbal communication skills required:
• Fluency in English is a must.
• Proficiency in Chinese (Cantonese and Mandarin) is a plus.
• Familiarity with Wholesale Banking industry is a plus.
• Experience with Agile methodologies and design thinking is highly desirable.
• Demonstrated ability to create value for the team, function, and stakeholders by defusing complex situations, solving problems, and leading others to get the job done.

Technical Skill

• Strong knowledge and proven successful track record in Power Platform and/or RPA technologies, and their use case assessment, implementation & delivery lifecycle.
• Good understanding of System Development Lifecycle (SDLC) and Agile delivery approach.
• With hands on experience on one of below Power Platform capabilities or any market leading automation/ digital tools:
• Power Apps.
• Power Automate/ Power Automate Desktop.
• Power BI.
• RPA (e.g. Blue Prism/ UiPath/ Automation Anywhere).
• VBA.
• Proficient in MS Office, Teams, Confluence, Jira and/or Monday.com.
• Knowledge of other programming languages is a plus.

Qualifications and Accreditations

• Applicants should have an IT / CS / Tech background with either a relevant bachelor’s degree or 2+ years of relevant experience.
• Applicants own any certificates below is highly preferable:
• Exam PL-500: Microsoft Power Automate RPA Developer.
• Blue Prism Developer Exam (AD01).
• Project Management Professional (PMP) or PRINCE.
• SAFe Product Owner, DevOps and Product Manager Certification.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.