Job Advert Details
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as an GTS Transaction Services Manager.
Principal responsibilities:
- Direct and control the operations process of Import and Export following internal procedures, group policies, and local regulatory requirements
- Identifies potential business opportunities for GTS
- Keeping Trade Sales Team/ Relationship Managers updated of customers performance and their business plan to maximize returns
- Work with stakeholders on exploring complicated structures/solutions to accomodate clients' demand
- Manage internal/external customer complaints
- Manage resources and drive team performance to achieve department's objectives and targets, also in line with group operating procedures/local regulations etc. and contributes to the improvement of operation process
- Provide excellent services to clients
- Establish and maintain customer relationship by customer visits/entertainments with Client Services/Sales and/or Relationship Managers
- Coaching, provide guidance for the development of team members
- Work with internal/regional stakeholders for related projects developed from time to time, department audit plan etc.
Information
Requirements
- 7-8 years experience in banking - international trade producst and customer services.
- Thoroughly understand international practices:ISP, URDG, UCP600, URC, URR, ISBP etc.
- CSDG/CDCS is an advantage
- University degree with major in Banking and Finance or Economic
- Customer and results oriented
- Good command in English (both in written and oral)
- Good knowledge of Letter of credit products (DC bill checking, DC confirmation, DC reimbursement etc,) and International Rules applied such as: UCP 600, ISBP, URC, URDG, ISP etc
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited