Job Advert Details
Principal Responsibilities:
- Support the GBM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set under RBIF scheme are achieved.
- Identify potential customers with HMLs, credit cards, Premier a/c, PIB and general insurance products
- Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
- Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM.
- By providing consistently high level or service delivery and efficiency to Premier and general banking customers.
- By providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints efficiently and professionally.
- Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
- Assist in driving the Bank’s value and build a customer centric and risk adverse culture
- To contribute the continuous improvement of the Bank’s service & sales processes and standards
- To support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Information
- Customer service focused mindset
- Prior banking industry experience would be preferable
- Fluent in spoken and written in English, Chinese and Putonghua
- Good communication and interpersonal skills
- Aspired to develop your career in sales and servicing roles at retail branches