HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Business Transformation - Core Operations.

Business: Asset Management

Role Purpose:

This is a change-oriented role, responsible for Change Execution with two primary responsibilities (1) be the sub value stream lead, responsible for change execution in core operations, with an emphasis on the transformation of Data Management services; (2) responsible for Business as Usual (BAU) Change comprising of Business Architecture Framework, Process Engineering and Intelligent Automation as an enterprise service.  This role reports to the Global Head of Business Transformation, HSBC Asset Management.

The principal responsibility of this role is to lead the transformation of core operations enabling HSBC’s aim of growing the franchise globally and delivering a future state architecture to build a scalable robust platform covering IT systems, Data, Operations, Intelligent automation and adoption of AI into core processes to deliver efficiencies, mitigate risk and achieve scalability. The role holder will also be accountable for the Business Architecture Framework of the organization and provide Change execution leadership to large scale change initiatives as well as ongoing operational changes.

We are currently looking for an experienced candidate to lead and develop the Business Transformation strategy and own all aspects of the operations, data management & Shared services portfolio including innovation, design, mobilization, defining and planning projects/programmes, execution and implementation, embedding change and benefits realization.  The Portfolio Lead is responsible for deploying the HSBC Business Transformation Frameworks (BTF) within their portfolio and instilling good project/programme disciplines. The role holder will also be responsible for the Testing Center of Excellence (COE), and Business Architecture teams.

Principal responsibilities:

• Design, develop, implement and maintain business solutions/data quality dashboards
• Learn different tools/technologies that are enablers for the project(s)’success
• Coordinate with other participants whether business or technical as needed
• Focused on the larger goals to make the world a better place for core business

Accountabilities for Business, Customers and Stakeholders:

• Operations and Shared Services Transformation Strategy & Execution: Define and execute end-to-end change strategy of the Operations and Shared Services delivering a future state architecture that aligns with the business priorities and future vision. The strategy is multiyear and multifaceted to enable growth, efficiency, reduces risk and meets the evolving demands of HSBC.
• Senior Stakeholder Management: Serve as a senior member of the Global Business Transformation function responsible for the Operations and Shared Services Sub Value Stream, (SVS) reporting to the Global Head of Business Transformation. Act as the primary driver in ensuring HSBC Operations and Shared Services transformation strategy aligns with the overall growth & efficiencies objectives. Influence key internal stakeholders across HSBC Asset Management (AM) Business, Global Functions i.e. Operations, Finance, Information Technology, Group Procurement, Risk; as well as external stakeholders – i.e. Senior Management from key Vendors on the strategic direction of transformation.
• SVS (Sub Value Stream) Leadership: Champion the change strategy, engage senior management and global functions to embrace the transformation journey. Lead, develop and inspire a team of business transformation resources across our global offices and offshore centers of Excellence (CoEs). Define and evolve location strategy to optimize cost and skillset availability to manage change delivery. Foster shared responsibility between Business Transformation, Managed Services and Technology teams and deliver excellence across all the delivery and support functions globally.
• Change Delivery & Execution Excellence: Oversee the solutioning of Global Target Operating Models (GToMs), and responsible for the change delivery strategy of complex transformation programmes. Monitor financials and resource management ensuring that the SVS meets key objectives, milestones, deliver measurable impact, and generate sustainable value.
• Alignment of Future State Architecture with Business Priorities: Align the strategic priorities to target capabilities; Link the dependent services and journeys to the capabilities Platforms, enablers as well as technology (dedicated Operations and Shared Services platform and core Asset Management Systems); articulate the roadmap to implement these capabilities including cost, duration and resource needs.
• Innovation and Collaboration: Contribute to the selection and lead the integration of new systems and vendors through partnerships to reduce cost and improve efficiency. Drive collaboration & cross-functional interactions between Global Businesses, technology team, data management, compliance and external partners to ensure the alignment and success of the transformation initiatives. 
• Data Transformation: Provide Change Execution leadership and lead the execution of Programme/Projects as per the Data Transformation Strategy and Roadmap.
• Intelligent Automation: The role holder will be responsible for the Intelligent Automation team and provide day to day guidance towards process reengineering and automation as per the approved business case. Also provide oversight towards delivery of A.I solutions and Productivity Suit. 
• Team: Identify the resource requirements of the project/programmes, requesting the appropriate resource by skill set and/or experience. Works with the business and delivery partners to ensure adequate resources are provided to change initiatives. Ensure clarity of roles and responsibilities across project and programme teams. As a role model, encourage collaboration and teamwork within the portfolio and with other teams. Enable to form effective distributed and multi-disciplinary teams and work in partnership with external Service Providers. Maintain a strong focus on people development and ensure team resources receive any necessary training and support particularly on the Transformation frameworks.  Provides regular constructive feedback and coaching to individuals to support their development and career progression. Promote the Group’s Values and strategy by creating a positive work environment and promoting teamwork to drive Global Transformation engagement and finally by accountable for team performance management where there are direct reports.
• Financial Management: Manage the Operations and Shared Services SVS transformation budget, ensuring that resources are optimally allocated and that the SVS delivers financial and operational improvements across the Operations and Shared Services global operations. Responsible for the overall SVS Financial and Resource Planning (FRP) forecast, management and monitoring.
• Governance & Risk Management: Ensure that the transformation initiatives are executed in line with Group and Change Framework standards. Lead and enhance governance frameworks to meet FIM (Functional Instruction Manual), regulatory and risk management standards to strengthen global operational resilience. Ownership of the change governance process and responsibilities to deliver SVS portfolio analytics to Global PMO (Project Management Office) function. 

Major Challenges:

• Management and control of change programme with ambitious goals and high change requirements
• Defining the approach and dealing with complex requirements and unique projects – often one off initiatives
• Management of stakeholders and sponsors
• Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case
• Managing complex teams and working with multiple delivery teams

Role Context:

• AM is transforming and restructuring all areas of the business towards a global operating model as well as delivering an ambitious growth agenda.
• The role holder will be accountable for transforming the newly formed global business
• Transformation Operations and Shared Services team into a complete and dedicated change function. Individuals should develop skills in multiple change disciplines including future skills to support the transition to a more digital organization, e.g. design thinking, customer journey mapping.
• In parallel, the role holder will be accountable for delivering an ambitious portfolio of change in line with the strategy to develop AM into a “core” solution through enhanced Operations and Shared Services. focused asset manager with three key enablers: Client Centricity, Investment Excellence, and Sustainable Investing.
• The role holder will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.

• Relevant 20 years + of prior experience in Business Transformation with responsibility within strategic planning, complex execution, people management and financial management
• Strong understanding HSBC Group Transformation and Change Framework including governance, functional & operational knowledge and financial & resource management skills
• Proven ability to own and drive Business Architecture
• Proficient in Operations and Shared Services and/or Asset management domain knowledge front to back across Business, Technology and Operations
• Strong visionary thinking and leadership to be able to lead an experience Global Transformation team
• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments leading Operations and Shared Services/Asset Management transformation projects (system implementation and process improvement)
• Proven ability in successfully designing and implementing large-scale, complex global change initiatives with multiple stakeholders
• Evidence of successfully managing financial plans with proven track record of optimizing transformation
• Excellent interpersonal & communication skills and be able to work with all levels of management 
• Qualified Agile Practitioner and/or PMP certification is desired
• Knowledge of Asset Management / Wealth Management value chain and operating models
• Familiarity with Financial instruments and their life cycle
• Experience of business analysis and target operating model analysis and definition
• Multi-disciplinary – Business Transformation Lead needs to be able to support the shaping of the business needs, provide inputs towards prioritization, solution designs and own all aspects of change delivery (stakeholders, process, policy, technology, data, infrastructure, vendor management) etc.
• Executing re-engineering efforts across geographies to maintain a global perspective on business transformation and re-engineering efforts
• The ability to devise efficient strategies to business challenges and provide execution leadership
• Proven ability to work with senior stakeholders and business sponsors
• Evidence of ability to make key strategic decisions
• Delivery of large-scale complex programmes at pace, developing high performing interchanging teams to support delivery at each stage
• Strong people and team management experience
• Knowledge of the external environment – regulatory, market trends, vendor landscape, competitors etc.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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