Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Risk and Compliance Technology MX and LAM
Role Purpose:
The Head of Risk & Compliance Technology MX and LAM position is responsible to the regional Risk and Compliance Technology Head, global Risk & Compliance CIO, as well as the Head of Americas and Mexico Tech Centre to ensure the effective delivery of technology services in the region. This position will play an important role in enabling operational resilience of our current estate global Risk & Compliance Technology solutions as well as help to build our delivery capability of global solutions for all markets from the Mexico Tech Centre. In addition, this position maintains direct relationship with the business at regional level, acting as a trusted advisor and offering advice and support to the GB/GF Regional Business Unit, the Regional CIO, and the GB/GF COO to define and ensure the GB/GF Technology portfolio and IT service.
Main Activities
This role will carry out some or all the following activities:
- Provide consultancy & support to effectively deliver of Risk and Compliance Technology services in the entity.
- Responsible for providing support to ensure that all market demand is captured and effectively prioritized within the Risk and Compliance global portfolio.
- Responsible for providing support on direct cost, headcount management, and annual planning for market teams.
- Ensuring the daily execution of applications in accordance with the standards, controls, and SLAs, defined with the business, measuring, and communicating the results, to allow a continuous and stable operation.
- Responsible for governing risk responsibly, promoting ethical management of risks, communicating changes in policy, and ensuring in market regulatory processes and procedures are adhered to.
- Provide status of issues related to critical IT incidents for Risk and Compliance applications consumed in the region. Support regional CIOs, when necessary, on issues related to relevant regulations and relations with the Board at a regional level.
- Responsible for collaborating and providing support with peer market Heads, Risk and Compliance stakeholders, and other senior Technology Personnel to implement Risk & Compliance Technology objectives in the LAM region within entity, policy, spend, and regulatory constraints.
- Responsible for providing support on building and nurturing a world-class engineering practice capability to attract, develop and retain Technology talent.
- Encourage and promote development of technical skills and ongoing training for Risk and Compliance Technology staff in the region.
- Responsible for implementing the LAM Risk & Compliance applications Roadmap in agreement with all areas, local, regional, and global. Drive continuous improvement and adoption of global technology solutions.
Requirements
Education:
- Engineering or bachelor’s degree in careers related to information technology.
Experience (To be successful in this role, you should meet the following requirements):
- Exceptional relationship management skills and experience required. A history of managing stakeholders in a Global organization.
- 5+ years of experience working with technology teams in either an infrastructure, software delivery or technical management role.
- Experience leading software delivery teams in an Agile environment.
- Experience of managing a medium-sized team across multiple locations, including remote workers is desirable.
- Strong oral, written, and interpersonal skills; strong executive presentation and persuasion skills.
- Experience with Risk and Compliance processes would be a significant advantage.
- A higher education qualification in Computer Science (or similar) would be a significant advantage.
- Experience planning technology budget
Knowledge Areas
Soft skills:
- Analytical capacity / Problem solving.
- Leadership of multidisciplinary teams
- Decision making
- Effective communication
- Adaptability
- Teamwork and collaboration
Technology:
- Cloud services (AWS/GCP)
- Databases (Postgress/Oracle/Mongo DB)
- Programming (Python/Java/React/API frameworks)
- Generative AI
- Data Refinery / Data Management (Cloudera, Bigquery)
- CI/CD pipelines and deployment tools (Ansible, Jenkins)
- Monitoring tools (AppDynamics/ Splunk) and open telemetry standards
Administration / Management:
- Project management (Agile, PMO)
- Budget management (Capex, Opex, Forecast)
- Technology Controls (related to SDLC, deployment, Data, Security)
- DevOps Research and Assessment Metrics (DORA)
Competencies:
- Analytical capacity / Problem solving.
- Leadership of multidisciplinary teams
- Decision making
- Effective communication
- Teamwork and collaboration
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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