Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join this team in the role of Manager, Cards Acquisition. 

Principal Responsibilities:

  • Responsible for card acquisition for assigned channel(s), such as but not limited to branches, mobile sales channel, digital or tele-sales.
  • Understand and familiarise with credit card and APFi policy and acquisition journey; to improve on-boarding journey efficiency, minimising snags, improving turnaround time, and better approval rates.
  • Work closely with Asia Cards team as well as the local team throughout the value chain of cards and unsecured lending acquisition. This includes risk, underwriting, processing, marketing, channels, data analytics and other support channels.
  • Where required, to plan, develop & execute the end-to-end credit card acquisition activities. This include communicating to all relevant parties, managing enquiries from channels, and/or complaints on cards acquisition related.
  • Monitor, analyse and review acquisition results to ensure continuous improvement of sales and campaign deliverables. Then share with the channels for continuous improvement.
  • Ensure all activities and tasks are within the approved budget and comply with the regulatory, legal and all other risk concerns.
  • May require to manage external partners, or visit acquisition sites on weekends or off working hours.
Requirements
  •       Minimum 7 years working experience in consumer banking products line, example credit card, unsecured lending, mortgage.
  •        Analytical and able to use data to identify opportunities to grow card acquisition.
  •        Must have good stakeholder management.
  •        Able to manage and motivate channels which includes Branches, Direct Sales Teams, Tele-sales, and digital sales.
  •        Ability to think out-of-the-box to craft innovative campaigns and able to establish strategies to drive card acquisition.
  •        Have good planning and organisation skills.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad