Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within Wealth and Personal Banking, the Consumer Assets team is responsible for improving portfolio profitability and achieving growth objectives for all lending products in Asia-Pacific, including credit cards, personal loans, overdrafts and mortgages. Operating in several strategic markets across the region, the division is a key contributor to the profitability of the HSBC private wealth business.
We are currently seeking a high calibre professional to join our team as a Manager Credit Card.
Principal Responsibilities
- Assist in formulation of card acquisition strategy to deepen market penetration and grow market share
- Develop marketing campaigns to boost up new cards intakes with clear proposition at a cost efficient manner
- Manage and liaise with acquisition channels to ensure marketing programs are smoothly executed and acquisition targets are on track
- Drive customer journey enhancement with digitization and collaborate with other business units to develop superior end-to-end customer experience across channels and customer touchpoints
- Initiate delivery planning, P&L forecast, requirement scoping, card scheme negotiation, risk clearance, product commercialization and coordination work with different stakeholders to ensure a smooth project delivery to achieve the business goals
- Support day-to-day business and operational tasks including cost control and monitoring, development of project proposal and management reports, liaison on customer enquiries and complaints etc
- Work closely with Risk team on credit refinement and ensure regulatory requirements are met
- Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank, and carry out duties with high integrity
- Adhere to all established risk control guidelines, procedures, and measures and to mitigate the risks
- Manage and growth lending products for Wealth & Personal Banking to achieve business targets
- Product management of various lending products
- Drive and implement strategic projects / initiatives to enhance / revamp the product features and process to increase market competitiveness
- Work with Channels, Operations and Underwriting on application flow and process for a customer centric journey
- Collaborate with Risk team on credit refinement and ensure regulatory requirements are met
- Monitor the market dynamic and competitive activities to keep abreast of the product trends and customers’ expectations
- Integrate the market analysis and business forecast to develop the appropriate pricing strategy
Requirements
- University degree holder, preferably majoring in Business Administration or a related discipline
- Work experience on credit card is preferred. Experience in digital projects or analytical areas would be a plus
- Strong business acumen and project management skills
- Self-driven with strong drive and positive working attitude
- Excellent analytical and problem-solving skills with critical thinking
- Able to work with stakeholders from various functions and disciplines to drive business outcomes
- Fluent in Cantonese and English with good presentation skills
You’ll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited