Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief Operating Office – Fraud & Credit Control Services
We are currently seeking a high caliber professional to join our department as Manager, Lending (Unsecured).
Principal responsibilities
- Manage a team to assess and approve unsecured lending applications in accordance with the Bank’s retail lending policies and collaborate with business units to achieve the business target
- Develop and maintain a close relationship with counterparts
- Keep abreast of the market changes to ensure the competitiveness of our products / services
- Assist in the review of lending policies and guidelines as well as participate in product development, service enhancement and other ad hoc projects
- Conduct regular review on credit approval process to identify fraudulent cases
- Ensure all service standards / pledges are followed / met and customer complaints are properly handled
Requirements
- University degree in a related discipline OR other relevant qualifications
- Minimum 7 years’ banking experience, with at least 5 years in lending and credit approval
- Knowledge and experience in unsecured lending an advantage
- Strong business sense, self-motivated with good communication, logical and positive thinking, interpersonal and analytical skills
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Resilient, capable to work effectively and responsibly in a dynamic environment
- Ability to embrace change and overcome challenges
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