Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

 We are currently seeking a high calibre professional to join our team as a Mortgage Services Associate. 

Principal Responsibilities

  • Support Business on Mortgage related projects and initiatives. Participate in discussions, provide user requirements and recommendations on system design, participate in UAT and arrange live test as cards SME
  • Accountable for operational accuracy and efficiency
  • Develop good working relationship with business counterparts and key stakeholders
  • Drive the team to achieve high quality and operation efficiency
  • Ensure GSC are operating in accordance with the standards and procedures
  • Support audit/control monitoring activities and to minimize operational risks
  • Review operational flows and procedures, identify streamlining opportunities in order to drive better performances, enhance productivity and reduce cost
  • Ensure excellent customer service is delivered while meeting internal and external requirement
  • Conduct review on offshore resources
  • Experience in Mortgage operations
  • Self-motivated
  • Good analytical, communication and interpersonal skills
  • Strong sense of compliance, control and risk awareness
  • Attentive to details and proficiency in handling customer complaint

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.