Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: CTO Infrastructure
Principal responsibilities
- Configure and manage users' access to reports and dashboards.
- Create management dashboards and reports on Key Performance Indicators (KPIs) and metrics, ensure the accuracy and integrity of data used in reports and dashboards.
- Answer key business questions to help increase quality.
- Provide real-time visibility into data and predictive forecasts for enhanced decision-making.
- Utilize text analytics to extract trends and patterns from freeform data fields.
- Proficiency with ServiceNow Workbench for interactive filtering, Breakdowns and end-to-end transparency.
- Provide users with professional consultation and guidance.
- Take ownership of assigned tasks and execute them as per agreed timelines.
Requirements
- ITSM Knowledge
- ServiceNow platform knowledge
- ServiceNow Scripting (Java Script)
- Glide API Knowledge
- Experience in working on various reports and dashboard.
- Strong understanding of data analysis techniques, including statistical methods and programming
- Excellent communication and problem-solving skills are also vital for translating complex data into actionable insights, driving process improvements, and making informed decisions.
What additional skills will be good to have?
- English speaking/listening is required
- Fast learning capabilities and self-improvement awareness.
- Great collaboration and communication skills.
- Operational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management would be a plus
- Excellent communication and influencing skills to convey risks and implications and influence teams to deliver positive operational outcomes.
- Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***