Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Senior Operations Manager USD SI PSV.

Principal Responsibilities

  • This is a team head role to lead the team to manage USD SI operations, collaborate with internal stakeholders, dealing with HKMA & HKICL, USD SI member banks. The role and the team are critical to maintain USD RTGS payments operation of the market, it is critical, and any issue can cause impact to the market and bank’s reputation directly
  • Work with Product Owners, IT, business, regulators, and Operation teams, and responsible for the delivery, on-going success & continuous improvement of other selected payment services
  • Ensure payments service performance levels are met in line with agreed Performance Level Agreements (PLAs)
  • Seek out opportunities to continuously drive improvements in the overall experience delivered to customers and the market
  • Collaborate effectively, working closely with the GSC to deliver service standard and achieve business and cost target
  • Support to manage payments operating costs and generate agreed target sustainable cost saves
  • Accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework (in line with published standards and guidelines)
  • Mitigates and anticipates any risk around our control environment through execution of key controls and identification of any control weaknesses


  • A university graduate with degree in Business, IT, finance or a related discipline
  • 10+ years related experience including working as a project manager, team lead / manager
  • Implementation, change management experience
  • Stakeholder and Third-Party management experience
  • Strong communication and collaboration skills to work with stakeholders
  • Excellent decision making and problem-solving ability
  • Experience of managing resources using appropriate communication, delegation and planning skills
  • Ability to motivate and lead people, employing appropriate management styles
  • Proven ability to work with senior stakeholders and business sponsors

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.