Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Service Management
Role Purpose:
- Design and engineer software with the customer/user experience as a key objective
- Work within a feature team to engineer software, scripts, and tools to enable the delivery of bank's products and services.
- Design, develop and deploy applications capable of meeting the anticipated load, performance, availability, security, and resilience requirements.
- Design and develop software with a focus on automation of build, testing and deployment process on all environments to minimize variation and ensure predictable high-quality code and data.
- Ensuring compliance with all relevant controls and standards including relevant Service Management Standard
- Ensure high data quality exists in Service Management systems of record.
- Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
- Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
- Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
- Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.
Main Activities:
- Ensuring compliance with all relevant controls and standards including relevant Service Management Standard. Ensure high data quality exists in Service Management systems of record.
- Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
- Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
- Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
Requirements
- Agile Framework
- Java technologies development
- Cloud knowledge
- English
Competencies
- Teamwork
- Conflict management
- Negotiation
- Working under pressure
- Effective communication
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Process Mexico Private LTD***