HSBC Group

GCB 4

Some careers have more impact than others

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Digital Identity Lead.

Principal Responsibilities

• As business product owner to oversee, develop and manage eIDV platforms and, corresponding global and local vendors
• Lead platform release, governance, risk control, communication, customer insight and production case management
• Utilize hands-on experience to manage eIDV solutions and stay updated on trends
• Leverage strong experience in digital product management to drive the development and enhancement of digital identity solutions
• Lead the development of product vision and roadmap, aligning with the bank’s Secure Access and Digital Identity ambitions as well as the bank’s strategic goals
• Explore and push the boundaries of digital identity capability to support the bank’s growth in both digital and non-digital channels
• Lead and mentor a team of digital identity professionals. Foster a collaborative and innovative team culture
• Engage with stakeholders across the bank, including global teams, to ensure alignment and effective communication
• Support consumer teams using the eIDV capability with strong communication and stakeholder management skills
• Ensure compliance with regulatory requirements and manage Independence Assessments and HKMA approvals
• Work with Global Digital Foundation, Digital Platform Enabler, and other SVSs/teams to enhance customer experience and digitally native capabilities for the Hong Kong market
• Play an important role of risk control owner to monitor platform performance, identify and mitigate any emerging risks like deepfakes … etc. related to digital identity solutions and eIDV platforms
• Manage administrative work related to vendor management according to the bank's standards and requirements
• Manage in-take process of system change requests to secure access and ID&V platforms
• Lead corresponding servicing communications and review other communication materials for Hong Kong market

• Experience in managing eIDV solutions and digital product management is preferred. However, candidates with less experience in the eIDV domain will still be considered
• Strong understanding of the digital identity landscape and trends
• Proven team leadership and innovation-driving skills
• Excellent analytical and independent working skills
• Strong stakeholder management skills and experience with regulatory processes including HKMA approvals
• Ability to develop and communicate a clear product vision and roadmap
• Experience in the banking or financial services industry
• Knowledge of cybersecurity best practices
• Strong experience of User Centered Design methodology and its practical implementation
• Good understanding of user experience and mobile app/web best practice
• Innovative – the ability to approach things differently or do different things to deliver goals
• Strong communication skills, both written and verbal, to explain complex or technical issues
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Excellent time management and prioritisation of projects and tasks
• Good experience working with agencies, particularly for usability testing
• Hands on experience on project life cycle highly preferred
• High levels of resilience and self-motivation.
• Self-motivated and enthusiastic approach, with a positive mindset and sense of humour

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.