Assistant Manager Customer Service - 190679

Job Advert Details

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the COVID 19, we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management, and Global Private Banking. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Customer Service.

Principal Responsibilities

Supporting the branch in all operational task, enabling sales staff to maximize potential sales opportunities.
Act in liaison with internal departments/ other branches to meet customers’ needs and requirements.
Actively assist to bring in new customers and maintain profitable portfolio
Ensuring that sales & operations are undertaken in accordance with Functional Instruction Manual and credit policy manuals appropriating lending guidelines.
Be updated on compliance and controls and exchange control regulations to safeguard the bank from potential losses.
Cross sell banks personal banking products and services including digital banking
Ensure end to end follow up on requests to provide delightful customer experience
Accepting cash deposits and withdrawals and accurate cash handling
Handling the Group workflow and imaging System (GWIS) scanning system

Requirements

Excellent communication skills (written and spoken)
Build respect through fostering honest two way communication
Lead by example and ensure discipline/professionalism at all time
Be sincere and take responsibility for your actions
Have a positive 'can do' attitude in all you do.
Acknowledge and celebrate success, problem solving skills
Be able to work independently and under pressure, be organized and pay attention to detail

When applying please submit a full resume.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.