Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Job Introduction
- Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
- Monitor performance of external vendors and operating staff in the unit
- Ensure standardization of processes. Process notes to be updated on a regular basis.
- Regulatory reporting activities as per RBI and other regulators requirements.
- Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
- Ensure day to day processes are run as per defined procedure notes and policies.
- Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Principal Responsibilities
Impact on the Business
- Ensure that there is improvement in productivity for transaction processing and service delivery.
- Cost Management
Customers / Stakeholders
- Contributes to building good customer relations and maintaining a high level of customer service
- Understand and implement customer requirements. Ensure highest level of engagement with business groups & GLCM team.
- Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met.
- Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.
- Manage the operational risk associated with the role and safeguard the interest of the bank
- Ensures audit recommendations / Compliance issues
- Reporting / Preparation of returns
- Business Continuity Plan (BCP)
Requirements
- This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Remittances Operations.
- Fema knowledge
- People and Stakeholders Management
- Strong Communication and decision making ability
- Thinking and Problem solving skills
- Customer centric approach to support business growth
- Minimum Graduation or as required for the role, whichever is higher
Additional Information
· Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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