Job description
Location: Shanghai, Beijing, Guangzhou, Shenzhen
Digital Business Services (DBS)
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Management of coverage branch service team to ensure overall operational efficiency and deliver excellent customer service in line with strategic and operating objectives.
- Proactively engage with function in daily operation management, in terms of team management, staff management, regulatory compliance, branch networking etc. Well understand the strategy, initiatives, key challenges and deliverables.
- Cultivating and enhancing service culture among branch service team; Be proactive and initiative in business engagement and collaboration across GBs/GFs, proactively work with function & CNQ team to provide professional operational solutions.
- Proactively review local operation process to identify the opportunity of simplification, streamlining, centralization, automation through KYP or other communication channels.
- Continuously coach and train staff to drive the high-value performance, provide guidance on transactions/operation activities and ensure that all operation compliance; broadening employees' skillsets and coach employees to improve and develop.
- Be accountable for minimizing risk and maximizing operational efficiency. Set up control mechanism and perform quality insurance regarding operation area to mitigate risk, minimize the operational error/loss caused by branch service team.
Requirements
To be successful in the role, you should meet the following requirements:
- Bachelor’s degree or above, proven and progressive branch banking and operation experience is required.
- Proven ability in team leadership and management.
- Proven adherence to controls and compliance with no significant breaches, good knowledge and control of risk management.
- Strong project, planning, organization and analytical skills. Ability to manage multiple priorities and effective problem solver.
- Excellent interpersonal skills with a particular emphasis upon inspiring, influencing and negotiating.
- Excellent communication skills in both Chinese and English (written and spoken).
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /TZ
Issued by HSBC Bank (China) Company Limited