HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Manager (UI/UX Design) - INS COE_BUSINESS SME_CHINA_GZ.

Principal responsibilities

You will have the opportunity to:

• Translate customer insights and business goals into elegant, functional designs.
• Deliver best in class digital experiences that make a difference in customers’ lives.
• Apply UX/UI best practices and design systems to create consistent, accessible interfaces across web and mobile platforms.
• Collaborate with researchers and product managers to integrate user feedback and data into design improvements.
• Support and contribute to the maintenance of design standards, pattern libraries, and visual style guides.
• Work with developers to ensure accurate implementation of designs.

Your key responsibilities:

• UX writing: writes clear, concise, user-friendly microcopy that helps guide users through tasks
• User-centred design thinking: empathise with users, solve problems from the customer perspective, conduct research to gather insight (qualitative and usability testing).
• Wireframing & prototyping: able to quickly translate ideas into wireframes and high-fidelity prototypes.
• Visual design: strong grasp of all visual elements, including motion, micro-interaction, and attention to visual hierarchy.
• Interactive design: can create intuitive experiences that make it easy for customers to interact
• Information architecture: ability to structure and organise content effectively with clear content hierarchy.
• Communication: strong written and verbal communication and ability to explain design decisions.
• Curiosity: intellectually curious and always looking to improve the customer experience
• Deliver end-to-end design work including sketches, wireframes, mock-ups, interactive prototypes, and final visual designs.
• Collaborate across markets to understand cultural nuances and regulatory requirements that impact user experience.
• Advocate for design excellence, communicate and present design concepts clearly and effectively to stakeholders, influencing strategic decisions with your expertise and passion for design.
• Contribute to the evolution of HSBC's design system and ensure alignment with global brand standards.
• Conduct or collaborate on user journey mapping, usability testing, and interface audits.
• Participate in design critiques and feedback sessions to iterate and improve design outcomes.
• Communicate design rationale and decision-making clearly to stakeholders and peers.
• Ensure compliance with internal controls, risk management, and accessibility standards.
• Elevate design quality, establish and maintain a world-class quality bar for UI design, ensuring that every product we deliver is both visually striking and functionally seamless.  

Experience required:

• Minimum 5 years of experience in UX and UI design, preferably in a fast-paced or large-scale environment.
• Experience with UX writing and crafting clear, user-centered copy as part of the design process.
• Proficiency in design and prototyping tools such as Figma.
• Strong portfolio demonstrating responsive and mobile-first design and showing how those designs have created meaningful impact or delivered value to users or the business.
• Familiarity with user journey mapping, UI/UX research, and workflow design.
• Working knowledge of accessibility principles and how to implement them.
• Experience collaborating in Agile or cross-functional teams.
• Experience in insurance, wealth or premier banking is preferred.

What You’ll Bring:

• A strong user-first mindset and attention to detail in both form and function.
• Ability to translate complex financial information into clear, user-friendly digital experiences
• Ability to communicate and defend design decisions with clarity and conviction.
• Flexibility to adapt designs in response to evolving requirements and feedback.
• Passion for crafting seamless, engaging digital experiences.
• An understanding of design systems and how to work within established visual frameworks.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.