Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 

We are currently seeking a high calibre professional to join our team as an CLM Case Manager – Client Onboarding Processor.

Principal Accountabilities:  

  • The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLA’s are visible & managed across all functions.
  • Provide input / guidance to the Relationship Manager (as requested) where he / she is reviewing a customer CDD case. Ensure the Relationship Manager is fully apprised of concerns relating to a specific client (as appropriate), and escalate any issues relating to CDD to the Relationship Manager / Line Manager in a timely manner, for consideration and action e.g. sanction concerns, unusual transactions, and inappropriate / insufficient documentation.  
  • Manage interaction with internal (RM, GRM, Risk Stewards, Ops) and external (customer) stakeholders to execute onboarding and CDD for New To Bank customers.
  • Coordinate the customer on-boarding / due diligence activity, including the collection of required documentation (evidence) and client information, to fully execute Know Your Customer (KYC) / Client Due Diligence (CDD). 
  • Manage the client on-boarding / customer due diligence experience, expectations and communications following referral / engagement by the Relationship Manager (RM). 
Knowledge & Experience / Qualifications 

  • Proven record of delivery within challenging timescales
  • Proven track record in a client focused environment
  • Language requirements (based on local needs)
  • A record of successful accomplishment in providing consistently outstanding customer service.
  • Commercial awareness
  • Wholesale banking knowledge 
  • Diligence in formal written communication
  • Ability and willingness to pick-up commercial banking
  • Ability to prioritise
  • Attention to detail
  • Conflict management
  • Ability to have difficult conversations
  • Ability to work collaboratively and independently when required
  • Drive and resilience
  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
  • Flexible / receptive to change
  • Ability to be flexible, manage priorities whilst remaining calm under pressure
  • Excellent planning, organisation and time management abilities
  • Project management skills
  • Good verbal and written communication skills at all levels
  • Stakeholder management (External & Internal)
You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited