Job Advert Details

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Chief Control Officer

Principal Accountabilities: key activities and decision making areas

  • Implement a consistent Non-Financial Risk (NFR) Management Framework across HSBC Vietnam, with a set of standardized risks and controls
  • Partner with HSBC Vietnam executives and DBS functional heads to improve control effectiveness and reduce manual controls / processes
  • Partner with different businesses and functions to implement best practice across 1LOD
  • Lead post incident reviews in response to internal risk events, driving quickly towards robust root cause analyses and action plans
  • Ensure operational and risk management best practices are identified, defined and implemented across HSBC Vietnam in collaboration with the Risk function
  • Understand and effectively manage the diverse risk management requirements of HSBC whilst driving increased quality of services across the DBS Functions
  • Effectively manage stakeholder relationships across HSBC Vietnam Senior Leaders, Global Businesses, Global Functions, DBS Functions, products and network to drive HSBC   Vietnam risk priorities
  • Collaborate with Risk & Compliance and Global/Regional CCO Functions through community to ensure commonality and consistency of approach and solutions
  • Build relationships with key regulatory stakeholders to deliver internal and external regulatory requirements
  • Co-ordinate and manage relationships with internal and external audit stakeholders
  • Influence and shape the development of regulatory frameworks in collaboration with internal parties
  • Provide remit area Senior Management with updates on any releant changes to policy or projects related to operational risk that have an impact on their area of   responsibility.
  • Active and engaged member of the COO's Senior leadership team, providing risk and control thought leadership
  • Management of a an entity CCO team to provide risk management services across the bank
  • Ensure that the team is adequately resourced and skilled to meet the demands of the organisation and drive alignment across the Control Functions
  • Drive a high performance culture across wider CCO teams, through delivering standards, collaboration and effective people interaction
  • Engaged and inspirational team leadership and management of direct reports, including effective performance management, talent management, succession planning and   employee engagement
  • Drive ‘Diversity and Inclusion’ agenda throughout CCO by building a connected and collaborative CCO Workforce   
  • Shape and lead the strategy for the Entity CCO function
  • Lead the overall CCO operating model work across the market, driving simplification and challenging the status quo
  • Oversight of key risk programmes such as Operational Resilience
  • Digitize and automate the CCO function through the use of trending and insight analysis
  • Work with Technology and Data & Analytics Office in defining the tooling and technical architecture that will support Operational Risk Management and Operational   Resilience
  • Work with the 2nd Line of Defense to continuously improve and identify further enhancement and/or simplification opportunities
  • Managing efforts to continuously improve the control environment and monitoring of risk, including behaviors
  • Identify trends to anticipate future developments in the risk and control environment
  • Promote desired behaviors and a positive risk culture across the remit area
  • Actively challenge poor, inefficient or excessive controls, related tasks and behaviors 


Experience Requirements:

  •  5 – 10 years’ experience in banking industry


  • Understanding of HSBC structures, processes and objectives across the Group
  • Good knowledge of the Group, DBS and the WPB/WSB/MSS businesses, including products & services
  •  Having experience of internal control and risk management
  • Having knowledge of operational risk and controls, security risks, compliance and legal issues, audit standards, preferably gained through experience in front line and risk roles
  • Ability to handle multi-tasks, prioritize and work independently under pressure within a team environment
  • Knowledge of the constantly evolving external environment (risk, regulatory, political and market)
  • Demonstrated experience of leading in a complex environment defining and implementing strategy and delivery of business transformation
  • Demonstrated experience in a Risk Management domain
  • Ability to quickly identify, assess and manage risks across a diverse range of functions/areas
  • Proven ability in analytical reasoning, including being able to contextualize data into business activities and conclusions
  • Excellent ability to build relationships by communicating, influencing, and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams
  • Outstanding interpersonal and communication skills, with a proven ability to communicate effectively and confidently at all levels verbally and in writing.


  • Communication & influencing skills
  • Planning and organization skills
  • Analytical and problem solving skills
  • Informatic and time management skills
  • Strong attention to detail


You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited