Job Advert Details

Department Profile:

Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth.

We process more than four billion payments every year and facilitate cross-border payments in more than 130 currencies, to over 175 countries and territories.

Our payments business connects clients worldwide and enables efficient movement of cash through cash management products across payables, receivables, clearing and foreign currency, liquidity, and liability and investments.

Role Purpose:

Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth.

We are currently seeking a professional for Client Manager for GPS in Japan.

Principal Accountabilities:

  • Be responsible for oversight of short term and long-term Client Service strategies in Japan in line with regional and global direction.
  • Work as Client Service professional covering Global Banking (GB) and Commercial Banking (CMB) for both Corporates and Financial Institutions clients
  • Steer staff members to provide the highest quality of service to the Bank’s high value GPS clients
  • Develop staff to build a good track record in servicing its cash management clients, aligned to ASP GPS best practices for consistent customer service throughout the region
  • Strengthen relationship between the Bank and the top-tier GB/CMB clients by providing high standard of one-stop customer service and by ensuring all global, regional and domestic client enquiries are resolved to their satisfaction through intensive liaison with other departments locally and globally
  • Explore business opportunities and expand the Bank’s market share of GPS locally, regionally and globally by maintaining close relationship with clients through visits and/or customer calls and by identifying clients’ needs and executing cross-selling GPS products
  • Lead strategic planning activities and marketing efforts to improve GPS’s market visibility and re-engineering customer service workflows to enhance customers’ banking experience
  • Contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service function
  • Contribute to maximizing the usage of GPS products by providing professional advice to clients on the usage of GPS products with close monitoring of product utilisation, identifying training and product presentation needs to ensure that customers are well aware of the product capabilities and benefits
  • Contribute to the development of GPS products by providing inputs for product competitiveness in the market and identifying ways to improve operational efficiencies
  • Work closely with the GPS Sales, Implementation and Integration teams to ensure smooth transition of client mandate into realized revenues, as well as to provide ongoing coverage in response to clients' evolving challenges and requirements
  • Ensure close collaboration with GPS Products, Operations, Global Banking and various other partners to drive efficiency programmes, initiatives and resolution of issues
  • Feedback to the GPS Product teams on the competitive market landscape and client specific requirements, to help drive product enhancements/developments as appropriate
  • Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business
  • Manage risk to promote business and protect the bank. Responsible for managing financial crime risk through day to day client contact activities working closely with Relationship Managers


Experience, Skills and Qualifications:

  • Solid experience in the area of cash & liquidity management, with the ability to identify and understand client needs and requirements
  • Proven self-starter and able to work independently with minimal guidance in meeting tight deadlines
  • Effective at engaging different stakeholders
  • 10 years’ experience in banking including extensive customer servicing
  • Proven ability to lead and work as a team in a culturally diverse environment with internal and external stakeholders locally/regionally/globally
  • Strong understanding of a wide suite of products with experience in cash & liquidity and Treasury management
  • In depth understanding of risk management and risk mitigation
  • Solid experience in Payments and Cash Management
  • Proven ability to deliver creative and flexible customer solutions
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical, problem solving, technical skills
  • Strong leadership and team motivational skills
  • Business level English (verbal and writing) and native level Japanese