Job description
Digital Product Manager, Wealth Management (UAE National)
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction,
Role Purpose:
This role is responsible for leading and supporting several agile development teams. Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.
The team are passionate about user led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions. We are driving a digital transformation for both our customers and internally to departments not yet accustomed to Agile ways of working.
In this role, you will:
• Accountable for the end-to-end customer experience of specific Digital products and features.
• Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
• Refine customer experience for new capabilities in partnership with Sales & Distribution, Marketing, Product & Propositions, COO and other key stakeholders.
• Build strong relationships, adopting a joined-up approach to execute change at pace with minimum conflict.
• Ensuring new inclusions to WPB mobile and online offerings meet internal control standards and external regulatory framework.
• Support achievement of the HSBC Vision, Values, goals and culture in personal behaviour, actions and decision making.
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
• Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
Requirements
To be successful in the role, you should meet the following requirements:
• Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.
• Experience with consumer product development is a strong advantage, especially mobile banking features and experiences. Ideally, past work experience with digitally led companies.
• Financial services industry experience (ideally with a large corporate, within personal banking and wealth management products) and understanding of digital business
• Good understanding of Agile methodologies and best practice techniques
• Experience with User Led Design, prototyping, working in Agile environment
• Experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
• Comfortable with technology including ability to translate business and customer needs to IT requirements
• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc).
• Creativity to proactively propose new business opportunities and resolve issues
• Competent with project planning and reporting
• Demonstrates flexibly when addressing shifting or competing priorities
• Proven ability to build strong relationships across stakeholder groups
• Proven ability to manage third parties
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes
• Strong analytical and presentation skills
• Energetic, positive attitude and team player
• A flexible approach to work and working hours. Willingness to travel
For further details and application information please visit our careers site, searching under reference number 0000L89R.
You’ll achieve more at HSBC.
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