Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”


We are currently seeking an experienced professional to join our team in the role of Global Self Service Device Engineering Lead

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

Principal responsibilities 

  • platform engineering of public customer facing Self Service Devices (SSDs) globally including Automated Teller Machines (ATM), Cash Deposit Machines, Cheque Deposit Machines & kiosks with no money transaction.
  • manage 18,000+ Self Service Devices in 38 markets in a highly regulated environment to deliver excellent customer experience while keeping our bank and customers safe
  • manage a global team of engineers in various countries to provide consultancy, development & support for the estate
  • define global standard and develop solutions to manage endpoint infrastructure effectively including hardware, operating system, device drivers, Active Directory GPO, infrastructure software, security software, software management tool, remote access tool, privileged access management tool plus alert & monitoring tool.
  • collaborate with internal teams & external vendors to resolve production incidents / threat, evergreen the hardware & software running and deploy security patches timely to maintain high service availability & keep our customer safe
  • design, build, deploy, enhance and support solutions to fulfil requirement of business, regulators & follow cybersecurity standard.
  • continuously improve internal processes with standardized technologies globally for faster time to deliver and higher service quality
  • manage budget with optimal cost effectiveness
  • ensure all risk controls are fully in place and adhere to HSBC standards


  • Up to date knowledge and practical experience of various technologies in Windows O/S, Active Directory GPO, Windows protection, Endpoint management, toolkits and methodologies.  Knowledge in self service device hardware and software is preferred.
  • Strong track record in delivering endpoint hardware/software products, ideally within financial services, digital or regulatory environments.
  • Extensive experience in large and diverse technology / business environments – broad understanding of end to end architecture.
  • Provide technical thought leadership in how to improve and transform Engineering practises within Channels IT.
  • Strong understanding of Agile and DevOps ways of working (ideally with qualification)
  • Passion for technology and understanding how things work, actively keeps themselves up to date
  • Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
  • Built effective networks both internally and externally and created opportunities for others to work collaboratively.
  • Ability to work across geographies, understanding the diversity and bringing people together.
  • Proactive approach in driving actions forward.
  • Ability to challenge decisions appropriately.
  • Attract and Retain talents.
  • Appreciate and Encourage automation and innovation culture within the WPB IT.
  • Help to motivate team in updating their skillsets regularly through continuous learning and opportunities.
  • Ensure regular interactions within the global team, to encourage speak up culture.
  • Ensure proper distribution of A&A and R&R within department seamlessly and fairly.
  • Connex- Tango
  • SSP

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Electronic Data Processing (India) Private LTD***