Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Head of Payment Proposition and Platform.
Principal Responsibilities:
- Formulate robust business plans and pricing strategies to accelerate growth in domestic and international payment volume, product profitability and market share
- Drive the development of new product features and innovations to strengthen payment propositions and enhance customer experience
- Steer the design and development of customer-led payment journeys and drive digitalization of transactions
- Lead partnership management and maintain collaborative relationship with clients, merchants and partners within the payment ecosystem
- Devise insight-led acquisition, usage and retention strategies to grow and sustain relationship of strategic segments throughout the customer lifecycle
- Drive commercialization of opportunities arising from regulatory changes and market development
- Establish and maintain a robust and efficient control environment to ensure proper financial and non-financial risk management and compliance
Requirements
- Over 15 years of relevant experience in payments and transactional banking products or similar product and service management within retail banking
- Experience of product management, organizational leadership, and commercial management of transactional banking products
- Strong technical knowledge of retail banking products and market/industry review for strategy formulation
- Demonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation.
- Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
- Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
- Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
- Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
- Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
- University degree in Investment, Business Administration, Banking and Finance or related disciplines
- Proficiency in both English and Chinese.
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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