HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations

Principal responsibilities

• Ensure efficient monitoring and control of intra-day liquidity and payments flow through Payments and Settlement systems (CHAPS, CREST, GPE, GMO).
• Ensure all HSBC Group and Nostro customer’s CLS obligations are met within cut-off, all customer’s obligations are received, and non-receipts – escalated in timely manner.
• Actively participate in testing activities, which include both industry-wide testing as well as support in onboarding CLS customers.
• Manage CLS account reconciliation including ownership and investigation of outstanding items.
• Take necessary actions to prevent, manage and minimise impact of ongoing incidents impacting CLS and CHAPS payment flows.
• Develop and maintain excellent relationship with HSBC’s internal stakeholders (Product Managers, UK Payments Services, Balance Sheet Management, HSBC Group Offices), externally with Payments bodies (Bank of England, CLS Bank, Nostro Agents), as well as CLS and CREST customers, responding quickly to changing conditions and customer inquiries.
• Reassessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Role model a positive internal risk and control culture across Business Service teams and shape the climate, tone and environment in which people work.
• Make considered decisions that protect and enhance HSBC values, reputation, and business.

• Detailed knowledge of the Group payments and communication infrastructure, SWIFT messages and FX standards. 
• Knowledge of the Bank’s operational and internal controls, products and procedures.
• Understanding and awareness of Payments Industry products and design.
• Drive/passion in delivering high quality performance, proactive and flexible approach to all responsibilities as well as ability to manage communication with different stakeholders.
• Strong numeracy and analytical skills with a view to commit to decisions and ability to collate and analyse Management Information
• Readiness to cover the process across AM and PM shift, with occasional support of weekend/early morning testing activities.
• Payment investigations and/or processing knowledge and experience will be an asset.
• Previous experience in a Payments process & Investigation (E)

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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